IGate Walk-In For Systems Engineer – Service Desk – International Voice Process -BE/BTech/MCA@ Bangalore on 12th Sep 2015
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Company name : IGate
Job Description:
• An ITIL qualification is preferable but not essential
• MCP certification would be desirable
• Excellent communication skills
• Excellent organizational skills
• Willing to work round the clock (24/7)
• 1 year’s previous IT Service Desk and/or Call Centre experience required
• Incident Management experience – Managing incidents including business expectations and communication
• Basic User & Security Group Active Directory administration (Not mandate)
• Strong knowledge of Microsoft based operating systems with emphasis on Windows 7 and Office 2007
• Experience with using and troubleshooting Outlook 2007 within a network environment (permissions, calendar sharing, and delegation)
Job Description:
• Act as a single point of contact for phone calls and staff regarding IT issues and queries
• Receiving, logging and managing calls from internal staff via telephone
• 1st line support – troubleshooting of IT related problems from in-house software to hardware, such as Blackberrys, Laptops, PCs and Printers
• Troubleshoot basic network issues
• Escalate unresolved calls to the L2 support team
• Log all calls in the Service Desk Call Logging system (HPSM)
• Take ownership of user issues and follow up the status of issues on behalf of the user and communicate progress in a timely manner
• To maintain a high degree of customer service for all support queries and adhere to all service management principles
• Update the entire team when a new resolution identified, get the KEDB updated
– 6 Months – 1 Year – BE* / BTech* / MCA*
– 1 Year – 2 Year – B. Sc* / BCA* / B.Com* / BA* / BBA* / BBM*
*Graduated and Post Graduated(MCA Only) in 2013 , & 2014 only can apply (fresher will not be eligible for this position)
*Candidates residing in Bangalore are preferred.
Job Description:
• An ITIL qualification is preferable but not essential
• MCP certification would be desirable
• Excellent communication skills
• Excellent organizational skills
• Willing to work round the clock (24/7)
• 1 year’s previous IT Service Desk and/or Call Centre experience required
• Incident Management experience – Managing incidents including business expectations and communication
• Basic User & Security Group Active Directory administration (Not mandate)
• Strong knowledge of Microsoft based operating systems with emphasis on Windows 7 and Office 2007
• Experience with using and troubleshooting Outlook 2007 within a network environment (permissions, calendar sharing, and delegation)
Job Description:
• Act as a single point of contact for phone calls and staff regarding IT issues and queries
• Receiving, logging and managing calls from internal staff via telephone
• 1st line support – troubleshooting of IT related problems from in-house software to hardware, such as Blackberrys, Laptops, PCs and Printers
• Troubleshoot basic network issues
• Escalate unresolved calls to the L2 support team
• Log all calls in the Service Desk Call Logging system (HPSM)
• Take ownership of user issues and follow up the status of issues on behalf of the user and communicate progress in a timely manner
• To maintain a high degree of customer service for all support queries and adhere to all service management principles
• Update the entire team when a new resolution identified, get the KEDB updated
– 6 Months – 1 Year – BE* / BTech* / MCA*
– 1 Year – 2 Year – B. Sc* / BCA* / B.Com* / BA* / BBA* / BBM*
*Graduated and Post Graduated(MCA Only) in 2013 , & 2014 only can apply (fresher will not be eligible for this position)
*Candidates residing in Bangalore are preferred.
Please Carry below documents :
Note: Candidates without meeting given eligibility criteria - Please DO NOT apply Walk-In Date 12th sep 2015. walk in interview Time From 09:00 AM - 12:00 PM Press CTRL + D to bookmark this website. Interview and Resume writing tips click here Walk-In Address IGATE Global Solutions Limited, 158 – 162 & 165 – 170 EPIP Phase-2 Whitefield Bangalore 560 066 SUBMIT YOUR RESUME (2015,2016 passouts ) |
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