IBM hiring for Technical Support Associate -Bachelor's Degree-( FreshersExp) @ Bangalore/Hyderabad on Sep 2015
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Company Profile IBM has been present in India since 1992. IBM India's solutions and services span all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others. As a trusted partner with wide-ranging service capabilities, IBM helps clients transform and succeed in challenging circumstances. The diversity and breadth of the entire IBM portfolio of research, consulting, solutions, services, systems and software, uniquely distinguishes IBM India from other companies in the industry.
Role
•You will be involved in Providing Voice & E-Mail Technical Help Desk Services support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP.
Responsibility:
•You require to handle inbound calls / emails / chats regarding technical issues for end users
Skills Required:
•Ability to identify basic hardware parts and aware of basic hardware concepts.
•User level familiarity with at least one e-mail client - Outlook, Notes etc.
•Skilled in commercially standard software applications and major desktop operating systems.
•Awareness of basic networking concepts and technologies.
•Questioning skills /probing skills, as relevant to the issue and level of the caller.
•Fluency in Communications Skills/ soft skills.
Shift Required:
Shifts will 24x7 in nature and can vary depending on geographies supported
Eligibility Criterion :
Bachelor's Degree/ Diploma (15 Years + education)
Total Experience:
0-2 Years.
Required
Role
•You will be involved in Providing Voice & E-Mail Technical Help Desk Services support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP.
Responsibility:
•You require to handle inbound calls / emails / chats regarding technical issues for end users
Skills Required:
•Ability to identify basic hardware parts and aware of basic hardware concepts.
•User level familiarity with at least one e-mail client - Outlook, Notes etc.
•Skilled in commercially standard software applications and major desktop operating systems.
•Awareness of basic networking concepts and technologies.
•Questioning skills /probing skills, as relevant to the issue and level of the caller.
•Fluency in Communications Skills/ soft skills.
Shift Required:
Shifts will 24x7 in nature and can vary depending on geographies supported
Eligibility Criterion :
Bachelor's Degree/ Diploma (15 Years + education)
Total Experience:
0-2 Years.
Required
- Bachelor's Degree
- Basic knowledge in Connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
- Basic knowledge in Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting
- English: Fluent
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