AMAZON Walk-In Interviews For - Customer Service Associates -Freshers and Experienced @ Pune on 19th Sep 2015
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Company name AMAZON
[www.amazon.com]
Job Description :
Qualifications:
[www.amazon.com]
Job Description :
Qualifications:
- Minimum qualification: Minimum 10+2 or Any graduate/ PG is eligible to apply.
- A successful Associate should possess the following skills:
- Excellent communications skills (Written and verbal)
- Ability to communicate correctly and clearly with all customers
- Excellent documentation skills
- Good comprehension skills– ability to clearly understand and state the issues customers present
- Ability to concentrate follow customer issue without distraction to resolution
- Good composition skills– ability to compose a grammatically correct, concise, and accurate written response
- Work successfully in a team environment as well as independently
- Ability to use a desktop computer system
- Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer
- Excellent typing skills
- Demonstrable understanding of the Internet, Amazon.com website, and competitor websites
- Demonstrates an ability to successfully navigate websites
- Demonstrates a proficient knowledge of email applications
- Demonstrates an ability to learn in various media
- Ability to successfully adapt to changes in their environment
- Excellent customer service skills, including maintaining focus on the customer issue amidst a bustling, fast-paced environment
- Ability to empathize with and prioritize customer needs
- Demonstrable interpersonal skills with a diverse customer base
- Demonstrable conflict resolution, negotiating, and de-escalation skills
- Demonstrate ownership to resolve challenging customer issues, escalating when necessary
- Ability to determine customer needs and provide appropriate solutions
- Maintain regular and reliable attendance, including daily schedule as assigned
- Flexible with working schedule; may be expected to work weekends, holidays and events
- Ability to work overtime as dictated by business need; as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season
- Effective problem solving skills including decision making, time management & immediate prioritization of tasks as assigned
- Ability to approach problems logically & rationally
- Action oriented and self-disciplined
- Organized and detail oriented
- Ability to quickly & effectively prioritize work time in various departments to meet business need
- Ability to maintain composure in highly escalated situations
- Qualified candidates will be comfortable in a multi-tasking, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service
- Excellent communication skills (written and verbal)
- Ability to communicate correctly and clearly with all customers
- Excellent documentation skills
- Good comprehension skills ability to clearly understand and state the issues customers present
- Ability to concentrate follow customers issues without distraction to resolution
- Good composition skills ability to compose a grammatically correct, concise, and accurate written response
- Work successfully in a team environment as well as independently
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Please Carry below documents :
Walk-In Date 19th sep 2015. walk in interview Time From 10:00 AM -3:00 PM Walk-In Address Amazon Development Center India Pvt. Ltd, Trion IT Park, 7 Ahmednagar Road, Vadgaon Sheri,Pune, Maharashtra 411014 Land Mark: Behind Inorbit Mall, Opp to Axis Bank ATM |
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