Amazon walk in drive for Customer Service Associates -Any graduate -(Freshers / Experienced) @ Pune 2nd-4th sep 2015
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Company profile
Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.
Job description
A Successful Associate Should Possess The Following Skills :
Computer knowledge/ Skills
- Ability to use a desktop computer system
- Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer
- Excellent typing skills
- Demonstrable understanding of the Internet, Amazon.com website, and competitor websites
- Demonstrates an ability to successfully navigate websites
- Demonstrates a proficient knowledge of email applications
Customer Focus
- Excellent customer service skills, including maintaining focus on the customer issue amidst a bustling, fast-paced environment
- Ability to empathize with and prioritize customer needs
- Demonstrable interpersonal skills with a diverse customer base
- Demonstrable conflict resolution, negotiating, and de-escalation skills
- Demonstrate ownership to resolve challenging customer issues, escalating when necessary
- Ability to determine customer needs and provide appropriate solutions
- Maintain regular and reliable attendance, including daily schedule as assigned
- Flexible with working schedule; may be expected to work weekends, holidays and events
- Ability to work overtime as dictated by business need; as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season
Problem Solving Skills
- Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned
- Ability to approach problems logically and rationally
- Action oriented and self disciplined
- Organized and detail oriented
- Ability to quickly and effectively prioritize work time in various departments to meet business need
- Ability to maintain composure in highly escalated situations
- Qualified candidates will be comfortable in a multi-tasking, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service
Communication Skills
- Excellent communication skills (written and verbal)
- Ability to communicate correctly and clearly with all customers
- Excellent documentation skills
- Good comprehension skills: ability to clearly understand and state the issues customers present
- Ability to concentrate follow customers issues without distraction to resolution
- Good composition skills: ability to compose a grammatically correct, concise, and accurate written response
- Work successfully in a team environment as well as independently
Qualification - Eligibility Criteria : (Mandatory)
# Minimum Qualification is 10+2 or Any Graduate / PG is eligible to apply
Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.
Job description
A Successful Associate Should Possess The Following Skills :
Computer knowledge/ Skills
- Ability to use a desktop computer system
- Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer
- Excellent typing skills
- Demonstrable understanding of the Internet, Amazon.com website, and competitor websites
- Demonstrates an ability to successfully navigate websites
- Demonstrates a proficient knowledge of email applications
Customer Focus
- Excellent customer service skills, including maintaining focus on the customer issue amidst a bustling, fast-paced environment
- Ability to empathize with and prioritize customer needs
- Demonstrable interpersonal skills with a diverse customer base
- Demonstrable conflict resolution, negotiating, and de-escalation skills
- Demonstrate ownership to resolve challenging customer issues, escalating when necessary
- Ability to determine customer needs and provide appropriate solutions
- Maintain regular and reliable attendance, including daily schedule as assigned
- Flexible with working schedule; may be expected to work weekends, holidays and events
- Ability to work overtime as dictated by business need; as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season
Problem Solving Skills
- Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned
- Ability to approach problems logically and rationally
- Action oriented and self disciplined
- Organized and detail oriented
- Ability to quickly and effectively prioritize work time in various departments to meet business need
- Ability to maintain composure in highly escalated situations
- Qualified candidates will be comfortable in a multi-tasking, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service
Communication Skills
- Excellent communication skills (written and verbal)
- Ability to communicate correctly and clearly with all customers
- Excellent documentation skills
- Good comprehension skills: ability to clearly understand and state the issues customers present
- Ability to concentrate follow customers issues without distraction to resolution
- Good composition skills: ability to compose a grammatically correct, concise, and accurate written response
- Work successfully in a team environment as well as independently
Qualification - Eligibility Criteria : (Mandatory)
# Minimum Qualification is 10+2 or Any Graduate / PG is eligible to apply
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Please Carry below documents :
Note: Candidates without meeting given eligibility criteria - Please DO NOT apply Walk-In Date 2nd-5th Sep 2015 walk in interview Time 10:00 AM - 2:00 PM Press CTRL + D to bookmark this website. Interview and Resume writing tips click here Walk-In Address Amazon Development Centre India, Trion IT Park, Survey No: 35, 7 Ahmednagar Road, Village Vadgoan Sheri, Taluka Haveli, District, Pune - 411014 Landmark: Behind In-orbit Mall, Opp to Axis Bank ATM Contact Person : HR SUBMIT YOUR RESUME (2015,2016 passouts ) |
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