All scripts hiring for Associate Service Desk Analyst -Bachelor's degree -@ pune Sep 2015
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Company profile Welcome to Allscripts! Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes. Our Vision is a Connected Community of Health that spans continents and borders. With the largest community of clients in healthcare, Allscripts is able to deliver an integrated platform of clinical, financial, connectivity and information solutions to facilitate enhanced collaboration and exchange of critical patient information.
Responsibilities:
Acts as initial point of contact for user support calls to the I.T. Helpdesk, (i.e., call logging, acknowledgement and closure) in order that all calls are logged correctly and promptly, and allocated appropriately within the IT team
Provides first-line technical support when handling calls, in order to provide time-of-call resolution to more basic support calls wherever possible
Provides an ad-hoc support service to users of all computer systems, troubleshooting and resolving systems problems
Carries out prescribed program of system performance monitoring, measurement, management and capacity planning for computer systems, in order that a pro-active approach may be taken to meeting changing system demands
Maintains awareness of test and / or quality standards
Qualifications:
Responsibilities:
Acts as initial point of contact for user support calls to the I.T. Helpdesk, (i.e., call logging, acknowledgement and closure) in order that all calls are logged correctly and promptly, and allocated appropriately within the IT team
Provides first-line technical support when handling calls, in order to provide time-of-call resolution to more basic support calls wherever possible
Provides an ad-hoc support service to users of all computer systems, troubleshooting and resolving systems problems
Carries out prescribed program of system performance monitoring, measurement, management and capacity planning for computer systems, in order that a pro-active approach may be taken to meeting changing system demands
Maintains awareness of test and / or quality standards
Qualifications:
- Academic and professional qualifications:
- Associate's degree desirable
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